12 Hours on the computer... sounds like I am VIP... few people stay on computer so long or not big %.

— Deyth Banger

12% of dreams create jobs. 88% of jobs destroy dreams.

— Mokokoma Mokhonoana

12% of employees eat because they are hungry. 88% of employees eat because it is 1 o’clock.

— Mokokoma Mokhonoana

12% of employees study further to learn more. 88% of employees study further to earn more.

— Mokokoma Mokhonoana

12% of people marry because they are completely in love. 88% of people marry just so they are then liable for only half of their rent.

— Mokokoma Mokhonoana

12 Reasons Why People Avoid Eye Contact1. They do not want to reveal their feelings.2. They are not being honest and truthful.3. It makes them feel vulnerable and exposed.4. They are being rude or indifferent.5. They are ashamed or embarrassed to talk about something.6. Furthermore, they are nervous or lacking confidence.7. It makes them feel very uncomfortable.8. They are arrogant, snobby, and pretentious.9. They are afraid of saying the wrong thing or looking stupid.10. Furthermore, they are shy or introverted.11. Furthermore, they are accessing internal thoughts or emotions to process and contemplate information.12. Or as mentioned before, and important to remember, it may simply be a cultural value or behavior.

— Susan C. Young

12 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm, and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Overdeliver. Apply the principle of “Service Beyond Self”. . . Give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important. Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction. Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9. Treat your TEAM well. Colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up. Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. "Thank you, thank you very much.

— Susan C. Young

12. There will come a day, much quicker than your parents would wish, when you will no longer be comfortable living at home. You will want to move out and establish a home of your own. After that time, your mother and father will be more like your friends than your parents. And someday, if they live long enough, you will be more like a parent to them than a son or daughter.

— James C. Dobson

12 Things To Ditch For A Great DayBlameGuiltWorryRegretResentmentEntitlementSelf-pityLazinessNegative attitude Fear of embarrassment Urge to one-up others Your comfort zone

— Charles F. Glassman

12 Ways to Improve & Project Confident Posture1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions and will help you become more aware of yours.2. Stand in front of a mirror to see what other people are seeing. Are your shoulders level? Are your hips level? Do you appear aligned? Are you projecting confidence or timidity?3. Take posture pictures to provide you with points of reference and a baseline over time. Look at past photos of yourself.4. Stand with your back against a wall and align your spine.5. Evenly balance on both feet, spaced hip-width apart.6. Take yoga or Pilates classes to strengthen your core muscles, improve flexibility, and balance, all which support your posture.7. Consciously pull your shoulders back, stand erect with chin held high.8. Practice tucking in your stomach, pulling your shoulders back, raising your chin, and looking straight ahead.9. Sit up straight without being rigid.10. Enter a room like you belong there or own it.11. Stand with an open stance to be welcoming and approachable.12. Angle your body towards the person to whom you are speaking. Angling your body away may signify that you are indifferent, fearful, putting up a barrier, or trying to get away from them.

— Susan C. Young