Actually I've never seen a cycle-maintenance problem complex enough really to require full-scale formal scientific method. Repair problems are not that hard. When I think of formal scientific method an image sometimes comes to mind of an enormous juggernaut, a huge bulldozer-slow, tedious, lumbering, laborious, but invincible. It takes twice as long, five times as long, maybe a dozen times as long as informal mechanic's techniques, but you know in the end you're going to get it. There's no fault isolation problem in motorcycle maintenance that can stand up to it. When you've hit a really tough one, tried everything, racked your brain and nothing works, and you know that this time Nature has really decided to be difficult, you say, "Okay, Nature, that's the end of the nice guy," and you crank up the formal scientific method.

— Robert M. Pirsig

An alternative — and better — definition of reality can be found by naming some of its components: air, sunlight, wind, water, the motion of waves, the patterns of clouds before a coming storm. These elements, unlike 20th-century office routines, have been here since before life appeared on this planet, and they will continue long after office routines are gone. They are understood by everyone, not just a small segment of a highly advanced society. When considered on purely logical grounds, they are more real than the extremely transitory lifestyles of the modern civilization the depressed ones want to return to. If this is so, then it follows that those who see sailing as an escape from reality have their understanding of sailing and reality backward. Sailing is not an escape, but a return to and a confrontation of a reality from which modern civilization is itself an escape. For centuries, man suffered from the reality of an Earth that was too dark or too hot or too cold for his comfort, and to escape this he invented complex systems of lighting, heating and air conditioning. Sailing rejects these and returns to the old realities of dark and heat and cold. Modern civilization has found radio, television, movies, nightclubs and a huge variety of mechanized entertainment to titillate our senses and help us escape from the apparent boredom of the Earth and the Sun, the wind and the stars. Sailing returns to these ancient realities.

— Robert M. Pirsig

And what is written well and what is written badly...need we ask Lysis or any other poet or orator who ever wrote or will write either a political or other work, in meter or out of meter, poet or prose writer, to teach us this?" What is good, Petrus, and what is not good...need we ask anyone to tell us these things?

— Robert M. Pirsig

An egoless acceptance of sickness is a key to an understanding of all Quality.

— Robert M. Pirsig

As a result of his experiments he concluded that imitation was a real evil that had to be broken before real rhetoric teaching could begin. This imitation seemed to be an external compulsion. Little children didn’t have it. It seemed to come later on, possibly as a result of school itself. That sounded right, and the more he thought about it the more right it sounded. Schools teach you to imitate. If you don’t imitate what the teacher wants you get a bad grade. Here, in college, it was more sophisticated, of course; you were supposed to imitate the teacher in such a way as to convince the teacher you were not imitating, but taking the essence of the instruction and going ahead with it on your own. That got you A’s. Originality on the other hand could get you anything – from A to F. The whole grading system cautioned against it.

— Robert M. Pirsig

A slave mentality which had been built into him by years of carrot-and-whip grading, a mule mentality which said, “If you don’t whip me, I won’t work.” He didn’t get whipped. He didn’t work.

— Robert M. Pirsig

Bill arrives with a grin about something. Sure, he's got some jets for my machine and knows right were they are. I'll have to wait a second though. He's got to close a deal out in back on some Harley parts. I go with him out in a shed in back and see he is selling a whole Harley machine in used parts, except for the frame, which the customer already has. He is selling them all for $125. Not a bad price at all. Coming back I comment, "He'll know something about motorcycles before he gets those together." Bill laughs. "And that's the best way to learn, too.

— Robert M. Pirsig

Boredom always precedes a period of great creativity.

— Robert M. Pirsig

Bouncing on beds, I remember from childhood, is a great depression reliever.

— Robert M. Pirsig

But the biggest clue seemed to be their expressions. They were hard to explain. Good-natured, friendly, easygoing...and uninvolved. They were like spectators. You had the feeling they had just wandered in there themselves and somebody had handed them a wrench. There was no identification with the job. No saying, "I am a mechanic." At 5 P.M. or whenever their eight hours were in, you knew they would cut it off and not have another thought about their work. They were already trying not to have any thoughts about their work on the job.

— Robert M. Pirsig