Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.

— Susan C. Young

Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels.

— Susan C. Young

Active listening is one of the best services a company can provide.

— Susan C. Young

Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers.

— Susan C. Young

Active listening requires being fully present and engaged at the moment.

— Susan C. Young

Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact!

— Susan C. Young

A diamond’s creation requires immense pressure and intense temperatures to reach its highest potential. Without enduring the adversity and pressure of its environment, the diamond would never become the treasure it was meant to be. May the changes you grow through bring incredible value in helping you forge a remarkable and multi-faceted life.

— Susan C. Young

Admittedly, there will be times when you must interact on a superficial level and adjust your behavior to fit in, go along and get along.

— Susan C. Young

Affirmative words and actions confirm you are on the right path and help you attract what you desire. Whether you are reaffirming a dream, a goal, a previous commitment, or a person, reaffirmations will strengthen your area of focus. Begin reaffirming yourself and others through encouragement, paying attention, listening, and being grateful.

— Susan C. Young

A friend recently shared that even if he is in a rough mood, when someone smiles at him, it enhances his kindness and encourages him to project a better attitude.

— Susan C. Young